[VSS]Lost of service during standby reload

Hi all:

A customer told me he did an upgrade from a VSS (2 6500 equipments). He loaded the new IOS on appliances and reboot the Standby-HOT unit. At this moment he noticed the service was down for 30-40 seconds and I think it’s impossible cause all connections were redundants and should be managed by active unit.

I’m gonna to upgrade a VSS and I’d like to know if the customer afirmation is correct.

Thanks

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