IPexpert Wants to Help You!
Over the past several months, CCIE candidates have been making public mention (on various lists, forums, etc) that they have purchased CCIE Voice training from Internetwork Expert, but have not received what they paid for. To be honest, we have been happy to have a good number of them give up and come to IPexpert and we have remained quiet about it.
Yesterday, some of those being kept on the hook began speaking out loudly on the Group Study email list. In response, Anthony acknowledged the continued delays and gave assurance of full refunds…
from Anthony Sequeira <asequeira@internetworkexpert.com>
reply-to Anthony Sequeira <asequeira@internetworkexpert.com>
to ccie voice <danmccie@gmail.com>
cc ccielab@groupstudy.com
date Thu, Jan 8, 2009 at 11:08 PM
subject Re: Internetwork Expert – Worst Voice CCIE VendorPlease contact our Customer Service or Sales department with your information and I am sure they will provide you with a full refund. So sorry about the delays. I am sure they are a result of our desire to create some of the best materials available. We always strive to do that.
Anthony J. Sequeira, CCIE #15626, CCSI #23251
Senior CCIE Instructor
I will not be a hypocrite here; I acknowledge that IPexpert has slipped on release dates ourselves in the past. I second Anthony’s assertion that some slippage is permissible, when necessary for the assurance of the best-possible product. However, there comes a time when the customer needs to be served and sometimes that means letting them move on. One of the guys in the ongoing Group Study thread questioned “why a product which was announced in October of 2007 still hasn’t been completely released.”
For a CCIE Voice candidate that is resigned to the idea of waiting for the new blueprint change, perhaps they don’t mind more waiting for the IE products they purchased. However, the guys that are really hurt are the ones hoping to pass on the CURRENT blueprint. It’s a shame that their needs have not been held with the highest priority. 
An offer from IPexpert…
IPexpert has a well-respected line of products and courses for the CCIE Voice track, backed by 24 full racks of gear accessible through a great customized user interface. We have been focused on Voice heavily for 4 years now and have a solid track record of success. Instructors Vik Malhi and Mark Snow have worked tirelessly to continually refine our Voice training to be the best available anywhere.
We would like to take care of anybody that wants to be training immediately:
- For the first FIVE customers to present us with a paid receipt (dated prior to today) for IE’s undelivered products, we will immediately provide a FREE CCIE Voice Blended Learning Solution – a 99 value – that’s our ENTIRE product line.
- For any other customers with a paid receipt (dated prior to today) for IE’s undelivered products, we will provide a significant discount off the training products and/or courses you need.
It doesn’t look like IE will be sad to see you leave…
from Anthony Sequeira <asequeira@internetworkexpert.com>
reply-to Anthony Sequeira <asequeira@internetworkexpert.com>
to ccie voice <danmccie@gmail.com>
cc ccielab@groupstudy.com
date Fri, Jan 9, 2009 at 3:20 PM
subject Re: Internetwork Expert – Worst Voice CCIE VendorI am speaking for me personally. Let me make that clear. I am not speaking on behalf of anyone at Internetwork Expert right now.
I want you to call our Customer Service and get a refund and take your business elsewhere. I personally do not want you as a customer of our company.
Anthony J. Sequeira, CCIE #15626, CCSI #23251
Senior CCIE Instructor
Well, I *am* speaking on behalf of IPexpert here: We DO want you as a customer of our company!
Email your receipt to no_more_waiting@ipexpert.com including your contact details. Let us know about your preparation plans as well. You will have complete CCIE Voice materials in your hands right away!
We wish you would have just come to IPexpert first, but we won’t hold that against you! 
We look forward to helping you succeed sooner rather than later.
